RETURN POLICY
We hope that you will be satisfied with every purchase you make at www.cubiqhome.com. If you are not satisfied with the product you received, we will do our best to provide you with a convenient and fair return service.
1. Returnable Situations
We accept return applications in the following situations:
The product has obvious quality problems
The received product does not match the order (such as the wrong model or quantity)
The product is seriously damaged during transportation
2. Return Time Limit
You can submit a return application within 14 days from the date of receipt of the product. Please understand that it will not be accepted after this period.
3. Return Conditions
The returned product must be in its original packaging, unused, undamaged, and complete with accessories. We reserve the right to inspect the returned product and determine whether it meets the return conditions.
4. Return process
Please contact customer service through the following methods:
Email: global.sales@cubiqhome.com
Tel: +44 1834860764
State the order number, reason for return and attach relevant photos (if applicable)
After confirmation, customer service will provide you with the return address and follow-up instructions
5. Shipping instructions
If the return is due to quality problems or wrong goods, the return shipping fee will be borne by us
For returns not caused by quality problems (such as personal reasons), the shipping fee will be borne by the buyer
The initial shipping fee will not be refunded (if any)
6. Refund method and time
After the return is confirmed and accepted, we will refund the original payment method within 5 working days. The actual arrival time may vary depending on the processing time of the bank or payment platform.
